FAQs & Help
Welcome to Metal Fun’s Help Center
Have a question? You’re in the right place. Below you’ll find answers to our most frequently asked questions.
🔄 Orders & Shipping
Q: Do you offer free shipping?
A: Yes! We offer free worldwide shipping on all orders — no minimum purchase required.
Q: How long does shipping take?
A:
USA: 5–12 business days
International: 7–15 business days
Shipping times may vary slightly depending on your location and customs processing.
Q: How do I track my order?
A: Once your order ships, you’ll receive a confirmation email with a tracking link. If you didn’t get one, check your spam folder or email us at service@metalfun.com.
📦 Returns & Refunds
Q: What is your return policy?
A: We offer a 30-day free return policy. If you’re not happy with your purchase, contact us within 30 days of delivery for a hassle-free return or exchange.
Q: How do I start a return?
A: Email us at service@metalfun.com with your order number and reason for return. We’ll guide you through the process.
Q: Do I have to pay for return shipping?
A: No — we cover the cost of return shipping as part of our customer-first policy.
🧩 Product Questions
Q: Are your metal models hard to assemble?
A: Our models range from beginner to advanced difficulty. Each product page includes a skill level rating, and we include detailed instructions with every model.
Q: Are tools included?
A: Some models include basic tools, but for more complex builds we recommend using precision pliers or cutters (not included).
Q: Can I hang the metal posters on a wall?
A: Absolutely. Most of our posters come with magnetic or adhesive mounting options — no drilling required.
💳 Payments & Safety
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, Mastercard, AmEx), PayPal, Apple Pay, and Google Pay.
Q: Is your website secure?
A: Yes. MetalFun.com uses SSL encryption and secure checkout systems to protect your personal information.
📬 Still Need Help?
If your question wasn’t answered above, feel free to contact us directly:
📧 Email: service@metalfun.com
📅 Response Time: Within 24 hours (Mon–Fri)
Thanks for choosing Metal Fun – we’re here to make sure your shopping experience is just as strong as our products.